FAQ

Frequently Asked Questions (FAQ)

General Questions

  1. What is HAMCHOI

    • Hamchoi is a fashion-forward clothing brand offering high-quality, stylish apparel for People who enjoys life and with prosperity 

  2. Where are your products made?

    • Our products are designed in Australia and manufactured in Vietnam, ensuring ethical practices and premium quality.

  3. How can I contact customer service?

    • You can reach our customer service team at 888prosperstreet@gmail.com

Ordering & Payment

  1. How do I place an order?

    • Browse our collections, select the items you like, choose your size, and add them to your cart. Proceed to checkout to complete your purchase.

  2. What payment methods do you accept?

    • We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple pay.

  3. Can I modify or cancel my order after it's been placed?

    • Orders can be modified or canceled within 24hrs of placing the order. Please contact our customer service team as soon as possible.

Shipping & Delivery

  1. What are your shipping options and costs?

    • We offer standard and expedited shipping. Shipping costs vary based on your location and the shipping method chosen. Free shipping is available for orders over 100 AUD within Australia

  2. How long will it take to receive my order?

    • Pre-made Orders: Please allow up to 1 week for your order to be processed and shipped.

      Pre-order Items: Please allow up to 15-35 business days for your order to be shipped after the pre-order window closes.

  3. Do you ship internationally?

    • Yes, we offer international shipping to many countries. Please refer to our shipping policy for more details on international shipping costs and delivery times